Contact AniMate

The fastest way to reach us is email: [email protected]. You will get a reply within 3 business days — usually faster. AniMate is operated by channing, an individual developer, so your email goes straight to the person building the app.

What to write about

• License & purchase — activation issues, license key problems, refunds (see the Refund Policy for the 14-day window). Include your order email and purchase date if you have them.
• Technical support — the app will not start, a model does not import, crashes, or rendering problems. Mention your Windows version and, for import issues, the VRM source or converter used.
• Privacy requests — data access or deletion requests under the Privacy Policy.
• Feedback & suggestions — feature ideas, VRM compatibility reports, and model source recommendations are all welcome.
• Business & cooperation — partnerships, distribution, and press questions.

Billing questions

Purchases are processed by a third-party payment provider acting as Merchant of Record. For payment-side questions (receipts, card statements, billing status), use the contact information on your purchase receipt — they can resolve billing matters fastest.

Language

We read and reply in English and Chinese (中文), and can work with Japanese. Writing in whichever language you are most comfortable with is fine.